Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast)
October 8, 2013
Summary
The CAHPS Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at their most recent visit, as well as a 12-Month version, which asks about experiences with care over the past year. Many health care organizations choose to use the Visit Survey to get the kind of information they believe they need to improve patients' experiences with care. This choice is posing a dilemma to those organizations as various national and regional stakeholders begin to require the use of survey versions with the 12-month timeframe. As the number of survey requirements increases, the task of collecting patient experience data to meet both external and internal needs is becoming increasingly daunting. Moreover, it is critical for health care organizations to streamline their surveying efforts in order to minimize both the number of surveys they are administering to satisfy multiple needs as well as the survey burden on patients.
This Webcast addresses the misperception that only the Visit Survey can support quality improvement initiatives and offers examples of how health care organizations are using the 12-Month Survey for this purpose.
Speakers and PowerPoint Slides
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Carla Zema, PhD CAHPS User Network Consultant Zema Consulting
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Linda Sparks, MBA Manager of Service Excellence and Interim Director of Process Improvement Dean Clinic in Wisconsin
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Liza Nyeko, MS Program Manager for the Center for Quality and Safety Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston
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Rick Evans, MA Senior Director of Service Excellence Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston
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Recording
- Listen to the Webcast (59 minutes, 7 seconds)
- Watch the Webcast Video (59 minutes, 7 seconds)
Transcript
Read the transcript of the webcast (PDF, 305 KB)
Related Material
- Read an Issue Brief: How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (PDF, 3.45 MB)
- Read
- The CAHPS Improvement Guide
- Read Service Expectations poster (PDF, 161 KB) – Fall 2013 from Massachusetts General Hospital
- Read Huddle Messages (PDF, 171 KB) from Massachusetts General Hospital
