CAHPS Moving Forward: Innovations in Tools and Research (Webcast)
October 12, 2017
Summary
Speakers and PowerPoint Slides
Recording
Transcript
Related Material
Summary
On October 12, the ´óÏóAPP (AHRQ) hosted a Webcast to give survey users and researchers an opportunity to learn about the latest CAHPS® Consortium tools and research findings. Speakers provided a comprehensive overview of how the CAHPS program works and presented highlights of recent accomplishments. They discussed how the CAHPS program is advancing the science of patient experience assessment and reviewed research findings on the value of CAHPS data for health care providers and consumers.
Speakers and PowerPoint Slides
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
´óÏóAPP
Presentation Slides (PDF, 208 KB)
Anna M.R. Lauder Professor of Public Health
Department of Health Policy and Management
Yale School of Public Health
Presentation Slides (PDF, 835 KB)
Adjunct Researcher, RAND Corporation
Professor of Medicine, University of California, Los Angeles
Presentation Slides (PDF, 455 KB)
Principal
Shaller Consulting Group
Introduction Presentation Slides (PDF, 336 KB)
Closing Presentation Slides (PDF, 145 KB)
Recording
Transcript
Read the transcript of the Webcast (PDF, 740 KB)
Related Materials
CAHPS Survey Administration: What We Know and Potential Research Questions (PDF, 738 KB)
Cleary PD. Evolving concepts of patient-centered care and the assessment of patient care experiences: Optimism and opposition. J Health Polit Policy Law 2016 Aug;41(4):675–96. Published online 2016 Apr 28. doi: 10.1215/03616878-3620881.
About the CAHPS Patient Narrative Elicitation Protocol (PDF, 410 KB)
