Introduction
America's Health Literacy: Why We Need Accessible Health Information
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Office of Disease Prevention and Health Promotion, Department of Health and Human Services (HHS)
Office of Disease Prevention and Health Promotion, HHS
Tool 1: Form a Team
American College of Physicians
Office of Disease Prevention and Health Promotion, HHS
Institute for Healthcare Improvement
大象APPPractice Facilitation Curriculum
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Creating Quality Improvement Teams and QI Plans
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Tool 2: Create a Health Literacy Improvement Plan
Institute for Healthcare Advancement
Consensus Organizational Health Literacy Quality Improvement Measures
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Institute for Healthcare Improvement
Tool 3: Raise Awareness
(6 minutes)
American College of Physicians
(2 minutes)
Office of Disease Prevention and Health Promotion, HHS
Centers for Disease Control and Prevention
Tool 4: Communicate Clearly
Toolkit for Engaging Patients to Improve Diagnostic Safety
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University of Michigan
Oregon Health and Science University
Tool 5: Use the Teach-Back Method
Institute for Healthcare Advancement
Oregon Health and Science University
Institute for Healthcare Advancement
Institute for Healthcare Advancement
Tool 6: Follow Up with Patients
University of Minnesota
Department of Health and Human Services
Tool 7: Be Easy to Reach
Safety Net Medical Home Initiative
Office of the National Coordinator for Health Information Technology, HHS
American Medical Association
University of Michigan
Tool 8: Conduct Brown Bag Medicine Reviews
大象APP
deprescribing.org
Explicit and Standardized Prescription Medicine Instructions
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Tool 9: Address Language Differences
Austin, TX
Massachusetts Legal Services
Office Minority Health, HHS
Guidelines for Translating CAHPS庐 Surveys
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Minnesota Department of Health
Also see Language Access Resources
Tool 10: Consider Culture, Customs, and Beliefs
Office of Minority Health, HHS
Centers for Disease Control and Prevention
National LGBTQIA+ Health Education Center
University of Washington
Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Patient Education Materials Assessment Tool (PEMAT)
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National Library of Medicine
National Library of Medicine
Use Caution With Readability Formulas for Quality Reports
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National Library of Medicine
Office of the National Coordinator for Health Information Technology, HHS
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Centers for Medicare and Medicaid Services
Office of Disease Prevention and Health Promotion, HHS
Centers for Disease Control and Prevention
OpenNotes.org
Centers for Disease Control and Prevention
University of Michigan
Plainlanguage.gov
Tool 12: Use Health Education Material Effectively
Office of the National Coordinator for Health Information Technology, HHS
National Library of Medicine
National Library of Medicine
Office of Disease Prevention and Health Promotion, HHS
Tool 13: Welcome Patients
National Health Service, Scotland
Tool 14: Encourage Questions
Bill Lee: Patient Video
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QuestionBuilder (also available in App stores)
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Tool 15: Make Action Plans
University of California, San Francisco
University of California, San Francisco
University of California, San Francisco
Centre for Collaboration, Motivation and Innovation
American Medical Association
Department of Health and Human Services
Tool 16: Help Patients Take Medicine Correctly
Explicit and Standardized Prescription Medicine Instructions
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How to Create a My Medicines List
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Tool 17: Get Patient Feedback
Health Literacy Environment Activity Packet
Harvard University
Institute for Patient- and Family-Centered Care
CAHPS庐 Clinician & Group Survey
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- CAHPS health literacy supplemental items
- CAHPS interpreter services supplemental items
- CAHPS Health Literacy Item Sets for Addressing Health
Tool 18: Link Patients to Non-Medical Support
Shared Decision Making
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Identifying and Addressing Social Needs in Primary Care Settings
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United Way Worldwide
Formerly Aunt Bertha, a Public Benefit Corporation
One Degree, a 501(c)(3) nonprofit
University of Colorado School of Medicine
Centers for Medicare and Medicaid
National Notary Association
Also see Additional Resources for Attending to Social Needs
Tool 19: Help Patients Pay Less for Medicine
deprescribing.org
National Center for Health Statistics, CDC
Medicare.gov
State Health Insurance Assistance Program National Technical Assistance Center
Medicare Rights Center
Tool 20: Connect Patients with Literacy and Math Resources
National Center for Education Statistics
National Literacy Directory
Journal of the American Board of Family Medicine
Tool 21: Make Referrals Easy
Improving Primary Care
Tool 22: Include Family and Friends
Note Sheet and Note Sheet in Spanish
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Tool 23: Talk About Costs
Centers for Medicare and Medicaid Services
America鈥檚 Essential Providers
America鈥檚 Essential Providers
Maine Health Data Organization
(to locate State Health Insurance Marketplaces)
Healthcare.gov
Medicare Rights Center
Patient Advocate Foundation
Patient Advocate Foundation
Accessia Health
Good Days
